As IT Support Specialist you will:

• Analyze incidents, be first and second-line customer liaison with the purpose of maximizing the first call resolution rate

• Do first and second-line on-site support

• Record & track incident, problem and request information

• Participate in reconfiguration/installation of PC environment

• Document operational support procedures and draft technical content for knowledge database

• Participate in testing and administration of applications

• Liaise with system administration and database administration for execution of administration tasks

What would make you a fit for the role:

• Minimum of 4 years of relevant professional experience in IT Support

• Fluent in both English and French both written and oral

• Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills

• Very good skills in all of the MS office applications and Windows 11

• Very good skills with end user computers and Windows computers

• Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.

• Good understanding of the main mobile devices platforms and core mobile applications

• Excellent communication and presentation skills and ability to work in a high-demanding environment

• ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)

• Knowledge of Jira, Azure and Service Now is nice to have.