T3 Operations & Support Specialist – Compute & OS

🏛️ About the Role

We are looking for a senior T3 Operations & Support Specialist (Compute & OS) to join its Local Operations Germany team. In this role, you will hold Tier-3 operational ownership for Compute and Operating System services supporting the EDP Platform — a cloud-native, hybrid platform built to accelerate software product delivery across the energy sector. You will be responsible for handling complex incidents, ensuring platform stability and security compliance, and driving automation to reduce operational toil, directly supporting production business applications for 50Hertz.

🛠️ Key Responsibilities

Complex incident management & troubleshooting

• Handle complex incidents, perform deep troubleshooting and root cause analysis, and drive permanent fixes and preventive measures.

• Ensure compute/OS readiness for releases and changes, including monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks.

• Execute and continuously improve standard operational procedures through automation to reduce toil and improve MTTR and stability.

• Coordinate with Kubernetes/Data and Network/Storage SMEs to resolve cross-domain production issues.

Operational readiness for deployments

• Validate deployment artifacts from an operations perspective.

• Define and enforce quality assurance measures (documentation of standard operation procedures, successful test reports) to ensure high quality of delivered products and services.

• Ensure rollback strategies and operational monitoring (observability) are in place for every production deployment.

Platform stability & Kubernetes operations

• Monitor system health, performance metrics, and service availability across multi-tenant environments.

• Identify, analyze and resolve incidents, minimizing service disruption.

• Trigger root cause analysis and implement corrective and preventive actions.

Automation & service reliability

• Address recurring operational issues by automating remedial standard operations processes.

• Validate all automated procedures following the established software development lifecycle including staging, testing, and validation reviews.

Security & compliance

• Implement monitoring and logging strategies to support audit and compliance requirements.

• Perform routine security scans and remediate identified vulnerabilities.

✅ Mandatory Experience

• 5–10+ years in IT operations / service delivery / platform operations with demonstrated leadership in mission-critical environments.

• Proven experience implementing and leading Incident, Problem, Change, and Release governance in production.

• Virtualization with VMware 8.

• Operating Systems: Red Hat Enterprise Linux and Ubuntu.

• Operating Systems Tools: Satellite, IPA, Certificate Server.

• ITSM / Collaboration tools: Jira Service Management (JSM), Jira, Confluence.

• Fundamental understanding of core operations processes (incident management, change management, problem management, IT Service Management) and SRE concepts.

• Experience gathering operational insights from monitoring and observability tooling, including SLI/SLA/SLO management and tracking.

• Hands-on experience documenting procedures and enforcing clear runbooks and playbooks.

• Hands-on experience with monitoring and logging tools: Prometheus, Grafana, Datadog, Mimir, Loki.

• Understanding of modern platform operations (Kubernetes/containers, automation, observability) sufficient to govern specialists.

• GitOps and IaC awareness: Terraform/OpenTofu, ArgoCD, Helm.

🌐 Languages

• English — minimum C1 CEFR level, spoken and written. Mandatory.

• German — minimum C1 CEFR level, spoken and written. Mandatory.

⭐ Preferred Experience

• Experience operating in regulated or high-availability industries (banking, telco, public sector, healthcare).

• Experience with SRE practices (SLOs/SLIs, error budgets) and reliability management.

• Familiarity with enterprise DevOps toolchains: GitLab, JFrog Artifactory, Backstage, Harness.

📍 Location & Work Model

• Remote from Europe - Occasional travel required.

• Full-Time